Returns and Exchanges
Knit-Rite COVID-19 Return/Exchange Policy Modifications
In this time of great uncertainty, we at Knit-Rite are making some temporary changes to our return policy in an effort to safeguard the health and safety of our employees and customers and slow the spread of the virus. Until further notice, when requesting a return or exchange of merchandise, we will not require you to return the product to our facilities. If you are requesting an exchange, please follow the posted guidelines, with the exception of returning your product. Qualifying refunds will be processed upon request also without returning the purchased product. Thank you for your cooperation. We wish health and safety to all of our customers and their families.
We want to make sure that you are 100% satisfied.
Products that have been unworn and are in the original packaging may be returned for a full refund within 30 days of receipt.
Products that have been worn may be exchanged for products of equal or lesser value within 30 days of receipt. Worn products must be laundered before returned. For exchange orders, Knit-Rite Direct ships the order back out to the customer free of charge.
Please note, that manufacturer warranties do not cover normal wear & tear, mishandling, runs, and improper care. Over time, snags, runs or holes can develop in the product, as with other such products. These occurrences will not be considered as defects. In cases of worn or washed product, returns must be pre-approved by a Knit-Rite Direct Customer Service Representative before the order is returned.
Customers are responsible for all return shipment charges. In order to avoid lost packages Knit-Rite Direct recommends customers use a return shipping carrier with tracking, such as UPS or USPS with tracking.
Upon receiving returned product, a credit will be issued to the account within 14 business days for the full product value, less shipping and handling charges. Credits will be issued via the original method of payment (check or credit card). Knit-Rite Direct pays the re-shipment costs associated with exchanged orders.
Returning an Order
First complete a return request and wait for an emailed approval. Customers must complete return form and payment information if applicable and include in their return package. Please be sure to note your Order Number on the form. Approved returns will receive a refund to your account for the full product value less your original shipping charges. Please allow 10 -14 days to receive your refund.
All returns without a return authorization approval will be subject to a 15% restocking fee.
Ship return to the following address:
120 Osage Avenue
Kansas City, KS 66105
Misplaced your return form?
Simply download our easy and quick return form, fill it out, and send it back with the product you would like to return or exchange.